Terms & Conditons


The sale of products on www.fashionisit.com is governed by the following General Conditions of Sale:

The products purchased on fashionisit.com are sold directly by FASHIONISIT S.r.l., a company with registered office in Italy, Via Savona 97 - 20144 Milan, Registr. Reg. Imp., Tax Code and VAT no. 11295520966, Share Capital Euro 10,000.00 int. Vers.

You can request any information through our assistance services by contacting Customer Care (coll. Ip. Mail). If you need more information, go to the Contact Us area or visit the Return Policy section where you can find information about purchases and shipments, refunds and the return of products purchased on fashionisit.com.

For any other legal information, consult the sections: Terms & Conditions, Privacy Policy and Right of Withdrawal.

1. Our trade policy


The Seller carries out its e-commerce activity exclusively towards its end users who have reached the age of majority and who are "consumers".


When we speak of "consumer" we refer to any natural person who acts on fashionisit.com for purposes not related to his own commercial, entrepreneurial or professional activity, possibly carried out. If you are not a "consumer", please refrain from concluding commercial transactions on fashionisit.com


In consideration of its commercial policy, the Seller reserves the right not to accept proposals for purchase orders from subjects other than the "consumer" or in any case proposals for purchase orders that do not comply with its commercial policy, such as, for example, proposals for orders for which there is a report, or suspicion, of fraudulent or illegal activity. In such cases, the Seller will notify the user of the non-acceptance of the order proposal.

All order proposals sent to the Seller and returns made by users must also correspond to normal consumption needs. The Seller therefore monitors the number of order proposals sent and returns made.



These General Conditions of Sale exclusively regulate the sending of purchase order proposals for products available on fashionisit.com by the user and the acceptance of the same by the Seller.



All the merchandise on Fashion Is It belongs to the warehouses in the stores affiliated with the online portal www.fashionisit.com

At the time of purchase, the request for availability of the goods will be sent immediately to all affiliated stores which will have a maximum of four days to give us an answer and confirmation of availability.

We cannot therefore guarantee the availability of the product until we receive a response from the stores, which may not have the warehouse updated in real time.

For this reason, at the time of purchase, no amount will be withdrawn but simply frozen and will be collected or canceled within a maximum of four days of purchase. 

2. Information aimed at concluding the contract with the Seller pursuant to Legislative Decree 9 April 2003, n. 70


To conclude the purchase contract for one or more products on fashionisit.com, you will need to electronically send a purchase order proposal to the Seller by filling out the form available on fashionisit.com and following the relevant instructions.


Before sending the order proposal, we remind you to carefully read the General Conditions of Sale and the Information on the Right of Withdrawal, to print a copy using the print command and to store or reproduce a copy for your personal use. . In accordance with article 51, paragraph 7, of the Legislative Decree 6 September 2005, n. 206 (the "Consumer Code"), before transmitting the order proposal, we will provide you with a summary of the commercial and contractual conditions that will apply to your product purchase order proposal and a summary of the information on the essential characteristics of each product ordered with the relative price (including all applicable taxes or duties), the means of payment that you can use to purchase each product, the delivery methods for the products purchased, the shipping and delivery costs; as well as the references, the geographical address and the methods of contact of the Seller and the date by which the Seller, once your order proposal has been accepted, undertakes to deliver the goods. The Seller will also provide you with a summary of the conditions and methods for exercising your right of withdrawal. If applicable, you will be informed that, in case of withdrawal, you will have to bear the cost of returning the products. In any case, you will be reminded of the existence of the legal guarantee of conformity of the products, you will be provided with the contact details of our after-sales service and we will remind you of the possibility of using the conciliation service, independent and institutional, CD "RisolviOnline", provided by the Chamber of Arbitration of the Chamber of Commerce of Milan as well as the possibility of using the platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr, made available by European Commission.


On the confirmation page of the order proposal, which contains a reference to the General Conditions of Sale and the Information on the Right of Withdrawal, we will provide you with summary information about the essential characteristics of each product indicated in your order proposal, the price (including all applicable taxes or duties) and shipping costs (including any additional costs incurred by you for choosing a different and / or faster type of shipping and delivery than the standard one).


The transmission of the order proposal to the Seller constitutes a binding purchase proposal for the user. Before proceeding with the transmission of the order proposal, you will therefore be required to identify and correct any data entry errors.


Once your order proposal has been sent, you will receive an automatic e-mail from the Seller to confirm receipt of your order proposal. Receipt of the aforementioned email does not constitute acceptance of your order proposal.


The contraCt is concluded when your order proposal is accepted by the Seller. The Seller will send you a second e-mail to confirm the acceptance of your order proposal and the shipment of the products. This email will also contain a copy of the General Conditions of Sale and the summary document on the Right of Withdrawal.


The order proposal sent to the Seller will be stored in our database for the period of time necessary to process the order proposals accepted by the Seller and in any case in accordance with the law. You will be able to access your order proposal form by consulting the My orders section.


The language available to conclude the contract with the Seller is Italian.


The Seller may not accept your purchase order proposals that do not give sufficient guarantees of solvency or that are incomplete or incorrect or in the event of unavailability of the products.

In these cases, we will inform you by e-mail that the contract is not concluded and that the Seller has not accepted your purchase order proposal, specifying the reasons. If the products presented on yoox.com are no longer available or on sale at the time of receipt or processing of your purchase order proposal, the Seller will notify you promptly and in any case within thirty (30) days to starting from the day following the one in which you have sent your order proposal to the Seller, any unavailability of the products. If you have already paid the price for the products, the Seller will reimburse, without undue delay, what you have already anticipated and the sales contract will be considered terminated.

The Seller also reserves the right not to accept purchase order proposals in the cases referred to in paragraph 1.3 above.


We remind you that, with the electronic transmission of the order proposal, you unconditionally accept and undertake to observe these General Conditions of Sale in relations with the Seller. If you do not agree with some of the terms set out in the General Conditions of Sale, please do not submit your order proposal for the purchase of products on fashionisit.com.


By submitting the order proposal, you confirm that you also know and accept the additional information contained in fashionisit.com, also referred to via links, including the Terms & Conditions, the Privacy Policy and the Information on the Return Policy.

3. Guarantees and indication of product prices


The Seller sells only luxury and top quality branded products. These products are purchased directly by the Seller from fashion houses, manufacturers and retailers carefully selected for their rigorous quality controls.


The Seller does not sell used, irregular or inferior quality products to the corresponding standards offered on the market.


The essential characteristics of the products are presented on fashionisit.com within each product sheet. However, the images and colors of the products presented on fashionisit.com may not correspond to the real ones due to the Internet browser and monitor used.


Product prices may be subject to updates. Make sure of the final sale price before submitting the related order proposal. In the event that there is a recognizable error in the indication - by FASHIONISIT - of the price of a product or in the calculation of the amount requested in payment, FASHIONISIT will not accept the order proposal and will contact the user in order to offer the opportunity to transmit the purchase order proposal for the product (s) at the correct price.


Purchase requests from countries not included among those displayed on the splash page cannot be accepted by the Seller.


All products come with an identification tag attached with a disposable seal.



All products sold by FASHIONISIT are covered by the legal guarantee of twenty-four (24) months for lack of conformity, in accordance with applicable law. The lack of conformity of the product must be communicated to the Seller within two (2) months of its discovery. The lack of conformity can be communicated to the Seller by contacting Customer Service. In the event of a lack of conformity, you have the right to request the repair or replacement of the product. In the event that the aforementioned remedies are not possible or are excessively burdensome, you will be entitled to a reduction in the price paid or the termination of the sales contract, pursuant to art. 130 of the Consumer Code.

4. Payments


To pay the price of the products and the relative shipping and delivery costs, you can follow one of the methods indicated in the order proposal form. In no case will you be charged costs higher than those actually incurred by the Seller, in relation to the payment instrument you have chosen.


In case of payment by credit card, the financial information (for example, the credit / debit card number or its expiry date) will be forwarded, via encrypted protocol, to Nexi to other banks, which provide the related services remote electronic payment, without third parties having access to it in any way. Furthermore, this information will never be used by the Seller except to complete the procedures relating to your purchase and to issue the related refunds in the event of any product returns, following the exercise of your right of withdrawal, or if it becomes necessary prevent or report to the police the commission of fraud on fashionisit.com. The price for the purchase of the products and the shipping costs, as indicated in the order proposal, will be charged to your current account at the time of shipment of the purchased products.

5. Shipping, delivery of products and passing of risk


To know the specific shipping and delivery methods of the products, access the Shipping Methods section. Please pay attention to what is reported in this section because the indications contained therein form an integral and substantial part of these General Conditions of Sale and, therefore, are considered to be fully known and accepted by you at the time of transmission of the order proposal.


Pursuant to art. 63 of the Consumer Code, any damage to the packaging / packaging of the Products will have to be immediately contested by affixing a written control reserve on the proof of delivery. It is understood that, once the delivery document has been signed without any dispute, you will be precluded from any exceptions regarding the external characteristics of what was delivered. In the event that the carrier has been chosen by you personally other than those proposed during the purchase phase, the risk of damage and destruction of the Products is transferred to you already at the time of delivery to the carrier itself, precluding any dispute regarding the external characteristics of what was delivered. In this case, any dispute will have to be brought directly to you against the carrier.

6. Customer Support


You can request any information by contacting our Customer Care. For more information, access the Contact Us area.

7. Right of withdrawal


Click here to access the Right of Withdrawal section, which is an integral part of these General Conditions of Sale.

8. Refund times and methods


Whatever the payment method you use, the refund is activated by the Seller, as quickly as possible and in any case within fourteen (14) days from the date on which the Seller became aware of the exercise of your right of withdrawal after checking the correct execution of your right of withdrawal and verification of returned products.


The Seller reimburses using the same payment method used by you for the purchase of the returned products, unless you have expressly agreed with the Seller to use a different means of payment and on condition that you do not have to incur any costs. further as a consequence of the refund. If there is no correspondence between the recipient of the products indicated in the order proposal and who made the payment of the sums due for their purchase, the reimbursement of the sums, in case of exercise of the right of withdrawal, will be carried out by the Seller, in in any case, towards the person who made the payment.


We remind you that the value date of the re-credit is the same as the debit; consequently you will not suffer any loss in terms of bank interest.

9. Privacy


You can obtain information on how we process your personal data by accessing the Privacy Policy.


For any other information on our Privacy Policy you can contact our Customer Service, by selecting Privacy, or send requests to the email address: info@fashionisit.com or to the address of the Seller's registered office.

10. Applicable law and dispute resolution


Without prejudice to the application of the mandatory rules of European derivation for consumer protection, the General Conditions of Sale are governed by Italian law and in particular by the Consumer Code and by Legislative Decree 9 April 2003, n. 70 ("Implementation of Directive 2000/31 / EC relating to certain legal aspects of information society services in the internal market, with particular reference to electronic commerce").


We inform you that the European Commission provides a platform for the alternative extra-judicial resolution of disputes, accessible on the website http://ec.europa.eu/odr.


For all disputes relating to purchases and / or these General Conditions of Sale, the Court of the place of domicile or residence of the consumer will be competent according to the applicable law or, at the choice of the consumer himself, the Court of Milan.

11. Modification and updating


The General Conditions of Sale are amended from time to time by the Seller also in consideration of any regulatory changes. The new General Conditions of Sale will be effective from the date of publication on fashionisit.com.

The terms and conditions set forth herein define the legal terms applicable to your use of our website www.fashionisit.com and other services we provide (the "Services").

We invite you to read these Terms and Conditions carefully, making sure that you fully understand them before using the Services. Please note that, in using the Services, you agree to be bound by these Terms and Conditions. If you do not accept, you will not be able to use the Services and you must immediately stop using the Website. If you continue to use the Website or place an order, this will be understood as acceptance of these Terms and Conditions.

Last updated on 06 July 2020.